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  • Welcome to our Support Desk

    Below you'll find instructions for accessing the main areas of our support desk.

    Do you have a question?

    Simply submit a ticket and one of our support
    representatives will be in touch shortly to help you.

    Do you have an existing ticket?

    No problem. You can see the status, check for
    updates, and read all of your existing tickets.

     


     
  • Create a New Ticket

    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    A Good Cause

    Contact & Demo Request Form

      

     

    A Good Cause!

    Fundraising with Heart!

    Add Attachment
    Most Asked Questions
    What will my donation show up as on my bank statement?

    It will appear as, Stripe - aGoodCause


    Will you email a receipt to me?

    When you donate, we will email a receipt to the email you provided us. You may want to save that receipt for tax purposes. If you cannot find the email, check your spam folder. The email will come from payments@agoodcause.com.


    Can businesses or other groups donate to our Causes or just individuals?

    Yes. Businesses can absolutely donate, instead of putting their first and last name, they just need to break the name of the business in two parts and put it in the first and last name spots. They’ll still get a receipt for their donations for their records as well.


    What if I want to donate anonymously?

    Not a problem. We allow you to donate to a Cause anonymously. You’ll still be prompted to enter your first name, last name, and an email address for us to send you a confirmation email and to receive a receipt for your donation, but there is a box you can check and your name will not appear on the donor list.


    What are your fees?

    We have the highest payout in the industry. When a donation is made, there is an administrative and payment processing fee totaling only 7.4% + $0.30 per donation. There are no monthly fees and no penalties. This means you will keep an average of 92% or more of all the donations made. Again, the highest payout in the industry.


    What payment methods do you accept?

    Our payment partner Stripe accepts Visa, MasterCard, Discover, and American Express credit cards. We are unable to accept any additional forms of payment at this time; however, in the near future we will be able to accept PayPal and Venmo.


    What kind of security does your site offer?

    TRUST YOU CAN RELY ON

    Since 2017, our company, A Good Cause, has been designed to be the world’s most secure fundraising solution. The owners at aGoodCause have procured the strongest online protection and security available. A Good Cause has the highest level of PCI compliance, malware protection, SSL certification, and the most fortified payment processor in the world. Additionally, our cybersecurity is managed by certified security engineers that routinely scan our internal and external security controls to help keep our patrons and our website safe from potential threats. On a regular basis https://aGoodCause.com and its associated sites are scanned for and protected against thousands of potential vulnerabilities. We consistently and relentlessly do all this to ensure that we offer the world’s most secure fundraising platform at A Good Cause.

    We have partnered with Trust Guard and Clone-Systems; global leaders that provide the ultimate cybersecurity protection. To find out more about these businesses, please go to their particular websites: www.TrustGuard.com and www.Clone-Systems.com.


    View More Questions

     
  • Live Chat

    Most Asked Questions
    What will my donation show up as on my bank statement?

    It will appear as, Stripe - aGoodCause


    Will you email a receipt to me?

    When you donate, we will email a receipt to the email you provided us. You may want to save that receipt for tax purposes. If you cannot find the email, check your spam folder. The email will come from payments@agoodcause.com.


    Can businesses or other groups donate to our Causes or just individuals?

    Yes. Businesses can absolutely donate, instead of putting their first and last name, they just need to break the name of the business in two parts and put it in the first and last name spots. They’ll still get a receipt for their donations for their records as well.


    What if I want to donate anonymously?

    Not a problem. We allow you to donate to a Cause anonymously. You’ll still be prompted to enter your first name, last name, and an email address for us to send you a confirmation email and to receive a receipt for your donation, but there is a box you can check and your name will not appear on the donor list.


    What are your fees?

    We have the highest payout in the industry. When a donation is made, there is an administrative and payment processing fee totaling only 7.4% + $0.30 per donation. There are no monthly fees and no penalties. This means you will keep an average of 92% or more of all the donations made. Again, the highest payout in the industry.


    What payment methods do you accept?

    Our payment partner Stripe accepts Visa, MasterCard, Discover, and American Express credit cards. We are unable to accept any additional forms of payment at this time; however, in the near future we will be able to accept PayPal and Venmo.


    What kind of security does your site offer?

    TRUST YOU CAN RELY ON

    Since 2017, our company, A Good Cause, has been designed to be the world’s most secure fundraising solution. The owners at aGoodCause have procured the strongest online protection and security available. A Good Cause has the highest level of PCI compliance, malware protection, SSL certification, and the most fortified payment processor in the world. Additionally, our cybersecurity is managed by certified security engineers that routinely scan our internal and external security controls to help keep our patrons and our website safe from potential threats. On a regular basis https://aGoodCause.com and its associated sites are scanned for and protected against thousands of potential vulnerabilities. We consistently and relentlessly do all this to ensure that we offer the world’s most secure fundraising platform at A Good Cause.

    We have partnered with Trust Guard and Clone-Systems; global leaders that provide the ultimate cybersecurity protection. To find out more about these businesses, please go to their particular websites: www.TrustGuard.com and www.Clone-Systems.com.


    View More Questions
  • Check Existing Ticket

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    What are your fees?Fees View1T
    What payment methods do you accept?Payment Options View1T
    Do you accept causes or donations from countries other than the U.S.?Payment Options View1T
    What kind of security does your site offer?Security View1T
    Privacy of InformationPrivacy View1T
    Is aGoodCause.com a Nonprofit or For-Profit Website?Nonprofit Status View1T
    Tax ExemptTax View1T
    What will my donation show up as on my bank statement?General View1T
    Will you email a receipt to me?General View1T
    Can businesses or other groups donate to our Causes or just individuals?General View1T
    What if I want to donate anonymously?General View1T
    What information should I have before I create my Cause?General View1T
    What if I don’t reach my goal on time?General View1T
    What can I raise money for?General View1T
    What if I need to change my funding goal amount or fundraising deadline?General View1T
    How long do I need to wait until the donations arrive in my account?General View1T
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